Website Privacy Policy

Effective date: November 10, 2026.

Version: website-privacy-2026-11-10-v1

1. Who we are and what this policy covers

Silhouette Web Solutions LLC doing business as FicheBait (“FicheBait,” “we,” or “us”) operates this website. This policy describes information used for website accounts, inquiries, community submissions, feature requests, newsletter preferences, and related website support. For privacy requests, contact support@fichebait.com.

The separate Licensing and Trial Privacy Notice describes licensing identifiers, environment verification, trial administration, and related product-support processing within its stated scope. It is not replaced by this policy. Other websites and externally hosted tools have their own applicable privacy information. Creating a FicheBait website account does not by itself create an account with an external tool.

2. Information we receive and why

• Accounts: your email address, sign-in identifiers, name and any other account details you choose or are required to provide. We use these to operate your account, verify access, and provide account and service communications.
• Inquiries and support: contact and organization details, the product or service involved, version/environment information where relevant, your message, and related correspondence. We use them to answer the request, prepare a quote, investigate an issue, or evaluate a reseller or beta application. Files provided through supported channels may contain additional information; please review them before sending.
• Jobs and profiles: the professional, organization, opportunity, location, application/contact and other details you submit, together with review status and correspondence. We use them to review and administer the listing or profile.
• Feature requests and votes: the suggestion, selected product, email or account association, verification information where needed, votes, review status and related correspondence. We use them to moderate the board, prevent duplicate voting and understand interest.
• Newsletter preferences: your email address, subscription/confirmation state, and records of signup, confirmation, changes and withdrawal. We use these to manage your choice and, when newsletters are sent, deliver the updates you requested.
• Technical and security information: information associated with website requests, such as IP address, browser/device information, request times and security or spam-prevention signals. Hosting, delivery and protection providers may process this information to deliver the website, diagnose failures and prevent abuse. This is not a claim that every form stores all of these fields.

We do not need your password in a message, full payment-card details, software activation secrets, or unrelated repository documents. Please do not include them in submissions.

3. Public information and private information

Approved job postings and job-seeker profiles are public. Their approved professional details and any contact method designated for publication can be seen by visitors and may be indexed or copied by others. Pausing or removing a listing here cannot recall copies held by another website or a search engine.

Approved feature-request summaries, statuses and public responses are public. Account identity, reviewer correspondence, and email addresses used for private follow-up are not part of the feature board’s public identity display. Do not put confidential information into a suggestion intended for publication.

Account details, support conversations, beta/reseller applications and private review correspondence are handled as private operational records rather than public listings. Authorized administration and service providers may access information needed for their work. An account or listing does not grant another customer access to your private records.

4. Hosting, delivery, and external services

GoDaddy provides website hosting and associated protection/delivery services, including the CDN layer used to deliver the site. Microsoft 365/Outlook handles website correspondence. Google reCAPTCHA helps protect forms against spam and abuse. Optional embedded videos use YouTube. These providers receive information needed to provide their services; their own applicable notices describe processing they perform independently.

The Forms Language Translator quote-request link opens a Laserfiche-hosted form. Information you submit there is used to review your request and is also processed through that platform. Some reference tools are hosted separately through ChatGPT Sites/OpenAI. Following an external link connects you to that operator; review the relevant destination’s privacy information before entering data or uploading files. This website policy does not describe every operation of those external services.

We may disclose relevant information when necessary to comply with applicable law, respond to a lawful request, protect people or our rights, or investigate misuse. We do not treat naming a solution provider as permission to give it unrestricted access to your account or private records. We may coordinate a request with your authorized organization or provider when appropriate to fulfill it and verify authority.

5. Cookies, reCAPTCHA, and optional videos

Essential website features support sign-in, security, relevant account/session functions, calendar preferences and saved privacy choices. They operate when you use the relevant feature and are shown as Always active in Privacy Preferences. Google reCAPTCHA runs on protected form pages for spam and abuse prevention and may use cookies and technical signals for that purpose. See Google’s Privacy Policy and Terms of Service for Google’s applicable information.

YouTube embeds are optional. You can accept or reject them, or change your saved choice in Privacy Preferences. Rejecting optional videos is intended to keep the embedded player blocked while allowing other website features to work. A choice on this website does not control activity on YouTube itself after you follow a Watch on YouTube link. Provider processing may still occur when a player is enabled, including when privacy-enhanced embedding is used.

Social-sharing links open the chosen service or your email application when used. The destination handles information according to its own terms and privacy information. Browser-level cookie restrictions may affect sign-in or other essential features.

6. Newsletter choices and service email

Newsletter signup is optional and separate from account registration, support, product inquiries, and evaluation eligibility. Submitting another form or requesting a trial does not by itself subscribe you. Complete the signup confirmation when requested. You can withdraw through the unsubscribe mechanism provided with newsletters, your account’s Email preferences, or by contacting us.

We retain the preference and suppression information needed to honor an unsubscribe and avoid enrolling you again without a new request. Account, verification, security, submission-review and support messages are service communications; newsletter withdrawal does not prevent those messages.

7. Retention and deletion

We retain information according to its purpose, the status of the relationship, and applicable obligations. An account may be retained while it is maintained and needed to provide its features. Inquiries, applications, listing/profile review records and feature requests are reviewed in light of their ongoing purpose, closure or withdrawal, fraud-prevention needs, and any contractual or legal obligations. Removing a public listing is separate from deleting the private review record.

Support correspondence is retained for two years after case closure. Support bundles, screenshots and troubleshooting activation-file copies covered by our support-file policy are subject to a separate 90-day period after case closure, unless needed for a reopened issue or applicable legal obligation/hold. A support file is not automatically retained for the full correspondence period. Licensing and trial records follow the separate notice’s periods rather than this website-account schedule.

Newsletter consent and unsubscribe/suppression records are retained as needed to administer your preference and demonstrate or honor it. Technical logs, provider recovery copies and backups can have separate retention and recovery schedules; deleting a working record does not promise immediate erasure of every backup or already-delivered email. We do not state an unverified fixed deletion deadline for those provider copies.

Retention and deletion are subject to necessary active rights, unresolved disputes and applicable legal obligations or holds. We review removal requests rather than promising unconditional deletion at any time. Website cleanup requires appropriate review; publication or a stated retention period should not be read as a guarantee that every provider copy is automatically erased on that exact day.

8. Your choices and requests

You can update available account details and email preferences, manage the visibility of your job-seeker profile, and contact us to correct, withdraw or remove submissions. For access, correction, deletion or another privacy request, email support@fichebait.com. We may verify identity and authority before disclosing or changing information and may need to coordinate with your organization.

Depending on applicable law, additional rights may include a portable copy of certain information, restriction of or objection to processing, or a complaint to the relevant authority. Rights can have conditions and exceptions. We assess requests and respond within the applicable legal timeframe; this policy does not promise an unconditional right that applies identically everywhere.

9. Security and processing locations

We use access controls, HTTPS and other safeguards intended to protect website information. No website or transmission method is completely secure. Keep account credentials and private conversation links confidential and report suspected exposure promptly.

FicheBait operates in the United States and uses service providers that may process information in other locations. Selecting a Laserfiche Cloud region does not select where FicheBait’s website providers process information. We do not promise that every processing or provider-support activity remains exclusively within the United States.

10. Updates and contact

We will identify the effective date when this policy is approved for publication and update the date when it changes. Further notice will be provided where required by applicable law. Future checkout, marketing providers or new data uses will require review before activation; this policy does not imply those features are currently enabled.

Privacy and website-support questions: support@fichebait.com. Account-access questions: accounts@fichebait.com. Security concerns: security@fichebait.com.