Sign in to send a private product support request. Sign in or create your FicheBait account.
Reporting a security concern or having trouble signing in? Contact us—no account needed, and select Security concern or Account access.
Help us investigate
A few details help us get a clear picture of the issue:
- Choose the product and version, or select Not sure.
- Explain who is affected, the impact, and any time constraints.
- Include your Laserfiche® environment and version.
- Describe what happened, what you expected, and the steps to reproduce it.
- Copy the exact error message and note any recent changes.
Keep sensitive details private
Please leave out passwords, license keys, personal information, and confidential customer data.
If screenshots or logs are needed, we’ll arrange a safe way to share them after your request is created.
What happens next
FicheBait will review your request and email you when there’s an update or we need more information.
Use the private conversation link in your notification to read and reply. Please don’t reply to notification emails.
Looking for setup instructions first? Browse the product manuals.
