Product Support

Hit a snag? Let’s work through it. Browse the knowledge base, find product guidance, or sign in to send a private support request.

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Start with what you need.

Manuals & guidance

Read public product guides for setup, daily use, troubleshooting, and support. Choose a product in the manuals area.

Downloads & trials

Register and sign in to access available trial or purchased files. Release packages are being finalized.

Tools & references

Find the product overview, requirements, and access information for FicheBait’s tools and references.

Support tickets

Sign in to send a private product support request with details about what you need help with.

Find help for your product.

Choose a product below for the right starting point. Product-specific manuals and release materials are being organized for launch.

Downloadable software

Help with Windows desktop setup, Forms tasks, monitored repository folders, notifications, and licensing.

Product overview · Read user guide · Get product support

Help with cleanup previews, server-log retention, scheduled maintenance, and licensing.

Product overview · Read user guide · Get product support

Help reviewing and applying bindings to supported Laserfiche® server endpoints. The utility is free; release downloads are being finalized.

Product overview · Read user guide · Get product support

Forms, tools & references

Help finding API operations, reading request examples, and understanding evidence and version context.

Product overview · Read user guide · Get product support

Help with supported Forms content, configured languages, and translation behavior. Developed by SchoolOfFiche and FicheBait.

Product overview · Read user guide · Get product support

Help searching errors and symptoms, following source links, and evaluating guidance for your environment.

Product overview · Read user guide · Get product support

Help exploring schema snapshots, relationships, and version differences for read-only research.

Product overview · Read user guide · Get product support

Your account, downloads, and access.

Register and sign in before downloading a trial or submitting a support ticket. Purchased files appear in your account when access is granted. Download packages and trial terms are being finalized.

The same FicheBait login can be used for job postings and job-seeker profiles. Creating an account or submitting a listing does not automatically grant a product license, paid support, or access to paid tools.

Custom Workflow Activities

Coming soon. Guides, requirements, and release information will accompany each activity.

Explore Workflow Activities · Ask a product support question

Support questions

FicheBait is an independent consultancy, not a Laserfiche Solution Provider. Access to Laserfiche technical support depends on your organization’s support plan and authorized contacts. Contact your Solution Provider or designated support contact to confirm who can submit a case for your account.

For current plan information, see Laserfiche’s support plans. For product documentation and technical resources, visit the Laserfiche Support Site.

Browse public product manuals for setup and troubleshooting guidance. Sign in to your FicheBait account to submit a private support ticket.

Questions about working with FicheBait? Read our full FAQ.


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